Delivery.

Delivery timescales 

Delivery timescales depend on many factors, including the choices you make during checkout for delivery method. 

The location of the retailer and the estimated delivery timescale is displayed when you click on the “Delivery” section on the product page. 

Standard domestic delivery - where the retailer country and the delivery country are the same, takes approximately 2-5 days from dispatch. Typically the standard delivery option doesn’t provide tracking or a proof of delivery service. 

Standard international delivery - where the retailer country and the delivery country are not the same, takes approximately 5-14 business days from dispatch. Typically the standard delivery option doesn’t provide tracking or a proof of delivery service. 

Express domestic delivery - where the retailer country and the delivery country are the same), takes approximately 1-2 business days from dispatch. Typically the express delivery options provide a tracking and proof of delivery service. 

Express international delivery - where the retailer country and the delivery country are not the same, takes approximately 3-7 business days from dispatch. Typically the express delivery options provide a tracking and proof of delivery service. 

A signature may be required on receipt. 

Where different delivery options are available, you’ll be able to make your selection during the checkout process. We are a marketplace and as such the options may differ for items in your basket.

Please note: as with any delivery service, timescales are estimates, cannot be guaranteed and don’t include customs clearing times beyond our control. Specifically for deliveries to South Africa, please allow additional time due to delays with the South African customs and postal service. 
*Please also read our Covid policy for additional information effecting delivery.


Delivery costs 

Delivery charges depend on many factors, including the choices you make during checkout for delivery method. 

Delivery prices shown on our product pages assume delivery within the country of the Fruugo country website that you are viewing. For example, if you are browsing fruugo.es, the delivery prices displayed are applicable for delivery within Spain. If you change the delivery country destination during checkout, then the charges will be updated accordingly.

If you have a Fruugo account, you can choose to change the delivery country for your account by:

  1. Logging into your account
  2. Selecting Your Account
  3. Selecting Personal details
  4. Updating the delivery country 

This will adjust the shipping costs on product information screens. 

Total delivery costs are displayed on the final page of checkout before you submit your order. Please note that it is important to select the correct delivery country during checkout, your order will be cancelled if the delivery address does not match the delivery country as the charges will have been incorrectly calculated. 

If any additional delivery surcharge fees occur with your order, such as if the weight of a product exceeds the courier allowance or delivery to a remote destination, we’ll contact you and you’ll be able to choose to proceed or cancel the order. 


Delivery address restrictions 

We currently ship to 42 countries:

Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, UK, United Arab Emirates, USA. 

We have to comply with national and international regulations governing the transportation of certain products to certain destinations. These country specific delivery restrictions mean that not all products are available for delivery to all destinations.

We only display products to you that are available for delivery in your country. 

We will only deliver orders to a pack station address where the registered billing address of the payment card were supplied during checkout.


Couriers 

Our retailers use a wide variety of leading global couriers and local postal services to deliver your orders depending on the origin and destination country and type of product. 

Unfortunately, it’s not possible for you to choose a specific courier.

On arrival into your country, your package may be handed over to your local postal service and you may need to collect your package from a local pick up point.